Privacy policy

Last Updated: August 8, 2026

At Fanmu Vases, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit fanmuvases.shop or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or place an order.

Personal Information

This may include:

Full name
Shipping address
Billing address
Email address
Phone number
Payment information, which is processed securely by our payment providers
Order history

Automatically Collected Information

When you visit our website, we may automatically collect information such as:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral source
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Process refunds and returns
Improve our products and website
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails when you have chosen to receive them

Payment Security

We do not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers that maintain appropriate security measures for payment processing.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Information Sharing

We do not sell or rent your personal information.

We may share your information with trusted third parties when necessary to operate our business and provide services, including:

Shipping carriers
Payment service providers
Website hosting providers
Analytics providers
Customer service and technology providers
Legal authorities when required by law

These third parties may process information only as necessary to provide their services or comply with applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Process your orders
Provide customer service
Meet legal, tax, and accounting requirements
Prevent fraud
Resolve disputes
Comply with applicable legal obligations

When personal information is no longer required, we may delete or securely dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where applicable

To exercise applicable privacy rights, please contact us using the information provided below.

Third-Party Services

Our website may use or contain links to third-party services and websites.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices or content of external websites that we do not control.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.