Shipping policy
Last Updated: January 1, 2026
Thank you for shopping with Fanmu Vases. This Shipping Policy explains how we process, ship, and deliver orders placed through fanmuvases.shop.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday during our normal business hours.
Orders placed on weekends or U.S. public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates
We currently offer the following shipping options within our delivery regions.
| Order Value | Shipping Fee |
|---|---|
| US$45.00 or more | Free Standard Shipping |
| Under US$45.00 | US$8.00 Flat Shipping Rate |
Shipping charges are calculated at checkout before payment is completed.
Estimated Delivery Time
Estimated delivery time is:
5–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
Business days do not include Saturdays, Sundays, or public holidays.
Please note that delivery times are estimates and may be affected by:
- Severe weather
- Carrier delays
- Customs inspections (if applicable)
- High shipping volume
- Other circumstances beyond our reasonable control
Shipping Destinations
We currently ship to eligible delivery addresses supported by our logistics partners.
If we are unable to ship to your location, you will be notified before your order is processed.
Order Tracking
After your order has been shipped, you will receive an email containing your tracking number.
You may use the tracking number to monitor your shipment through the carrier's tracking system.
If you do not receive your tracking information within 2 business days after shipment, please contact our customer support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete address causes a delivery failure or return, additional shipping charges may apply for reshipment.
Please contact us as soon as possible if you need to update your shipping address before your order has been shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 calendar days after the expected delivery date.
To help us investigate your request, please provide:
- Order Number
- Photos of the damaged package or product (if applicable)
- A description of the issue
We will work with the shipping carrier to resolve the matter and provide an appropriate solution.
Delayed Deliveries
While we strive to deliver all orders within the estimated delivery time, delays may occasionally occur due to circumstances beyond our control.
We appreciate your patience and understanding if unexpected delays arise.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Fanmu Vases
Customer Service Address
1401 Doug Baker Blvd Ste 107
Birmingham, AL 35242
United States
Phone
+1 (205) 494-7725
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Central Time)
Saturday: Closed
Sunday: Closed