Refund policy

At Fanmu Vases, we are committed to providing high-quality home décor products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

You may request a return within 30 calendar days after receiving your order.

To qualify for a return, the item must meet all of the following conditions:

The item is unused and in its original condition.
The item is returned with its original packaging and all included accessories.
The item shows no signs of misuse, damage, or alteration.
Proof of purchase or the order number is provided.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Clearance or final sale items
Gift cards
Customized or personalized products
Products damaged through improper use or handling by the customer

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

A damaged item
A defective product
The wrong item

please contact us within 7 calendar days of delivery.

To help us process your request quickly, please provide:

Your order number
A description of the issue
Clear photographs showing the product and packaging

If the issue is confirmed, we will provide a replacement or a full refund at no additional cost.

Return Process

Contact our customer support team before returning any item.
Receive return authorization and return instructions.
Securely package the item.
Ship the item to the return address provided by our customer service team.
Once the returned item is received and inspected, we will notify you of the refund status.