Refund policy
Last Updated: August 8, 2026
At Fanmu Vases, we are committed to providing high-quality home décor products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.
Return Eligibility
You may request a return within 30 calendar days after receiving your order.
To qualify for a return, the item must meet all of the following conditions:
-
The item is unused and in its original condition.
-
The item is returned with its original packaging and all included accessories.
-
The item shows no signs of misuse, damage, or alteration.
-
Proof of purchase or the order number is provided.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
-
Clearance or final sale items
-
Gift cards
-
Customized or personalized products
-
Products damaged through improper use or handling by the customer
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive:
-
A damaged item
-
A defective product
-
The wrong item
please contact us within 7 calendar days of delivery.
To help us process your request, please provide:
-
Your order number
-
A description of the issue
-
Clear photographs showing the product and packaging
If the issue is confirmed to be caused by a product defect, shipping damage, or an error on our part, we will provide an appropriate replacement or a full refund at no additional cost.
Return Process
Please contact our customer support team before returning any item.
-
Contact us with your order number and reason for the return.
-
Receive a Return Authorization (RA) number and return instructions from our customer service team.
-
Securely package the item and follow the return instructions provided.
-
Ship the eligible return to our U.S. warehouse and return address.
U.S. Warehouse, Customer Service & Return Address
Fanmu Vases
113 E Manchester Blvd
Inglewood, CA 90301
United States
Please do not send a return before receiving return authorization and instructions from our customer service team.
Once the returned item is received and inspected, we will notify you of the refund status.
Return Shipping Costs
If the return is due to:
-
A defective product
-
Shipping damage
-
An incorrect item sent by us
Fanmu Vases will cover the reasonable return shipping cost.
If the return is requested because:
-
You changed your mind
-
You ordered the wrong item
-
You no longer need the product
the customer is responsible for the return shipping cost.
Original shipping charges are non-refundable unless the return is caused by our error or otherwise required by applicable law.
Refund Processing
After we receive and inspect your returned item, approved refunds will be processed to the original payment method.
Please allow:
-
2–5 business days for return inspection.
-
5–10 business days for the refund to appear, depending on your payment provider.
You will receive an email confirmation once your refund has been processed.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, please follow the return procedure after delivery.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the original product, if eligible, and place a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Fanmu Vases
Business & Manufacturing Address
2nd Floor, No. 3, Dongyi Lane, Beiyuan, Xicuogen,
Wuyang Village, Fuyang Town, Chao'an District,
Chaozhou City, Guangdong Province 515645, China
U.S. Warehouse, Customer Service & Return Address
113 E Manchester Blvd
Inglewood, CA 90301
United States
Phone: +1 (205) 494-7725
Email: service@fanmuvases.shop
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Central Time)
Saturday: Closed
Sunday: Closed